decorative image of Qira's logo

Effective Resident Communication: Tips for Property Managers

Author: Kasee Godwin
Date: 06.21.2023

Effective Resident Communication: Tips for Property Managers

Looking to enhance resident communication in your property management? Effective communication is crucial for a successful renting experience. This blog post will discuss four essential strategies to improve resident communication, including automated messaging, newsletters, community events, and promptly responding to requests and concerns. Read on to discover how these tactics can foster strong relationships, address resident needs, and create a sense of community at your property.

resident communication in property management

Effective communication strategies enable you to establish strong relationships with your residents, address their concerns and needs, and build a sense of community at your property. In this blog post, we will discuss four ways to improve resident communication, including automated messaging, newsletters, community events, and promptly responding to requests and concerns.

Automated Messaging

Using automated messaging is one of the best ways to improve resident communication. 

This tool enables you to send regular updates and reminders to your residents without requiring manual drafting and sending of emails or texts. 

Automated messaging can send rent reminders, maintenance updates, community news, and more. This method ensures that residents know all relevant information and reduces the risk of missing important updates. 

It is also a time-saving tool that allows property managers to focus on other essential tasks. To utilize the benefits of automated messaging, look at your resident payment platform to see what can be automated!


Sending regular newsletters to your residents is another effective way to improve resident communication. Newsletters can be used to inform your residents of upcoming events, community news, and building updates. 

You can also include helpful information, such as local news, tips on how to save energy, and fun facts about the area. This method is an excellent way to engage with your residents and keep them informed. 

Community Events

Hosting community events is an excellent way to improve resident communication and create a sense of community. Depending on your residents’ interests, you can organize events like barbecues, game nights, or holiday parties. 

These events allow your residents to get to know each other and foster a sense of community. It is also an excellent opportunity for property managers to interact with their residents and receive feedback on their experiences. 

Responding to Requests and Concerns Quickly

One of the most critical aspects of resident communication is responding to requests and concerns in a timely manner. When a resident submits a maintenance request or raises a concern, make sure you respond promptly and provide updates as necessary. This will show your residents that you value their input and are committed to addressing their needs. 

Failing to respond promptly can lead to frustration and potentially escalate the situation. 

Improving resident communication is key to creating a positive renting experience

By utilizing automated messaging, newsletters, and community events, responding quickly to requests and concerns, and using social media, you can build strong relationships with your residents and foster a sense of community. By adopting these strategies, property managers can reduce stress and increase satisfaction among their residents.


Kasee Godwin

Position: Director of Marketing
Social Networks

Kasee is the Director of Marketing for Qira. She has nearly 15 years of experience in the real estate marketing industry, including 10 years on the client side. In her spare time, she enjoys reading science fiction, exploring new wineries, and fostering Golden Retrievers.

Other news


A Guide to Renters’ Rights: Navigating Your Rights & Duties

Renting a home is a common housing choice for millions of people across the United States. Whether you're a long-term renter or just starting your renting journey, understanding your rights as a resident is crucial for a peaceful and fair renting experience.

Author: Kasee Godwin
Date: 09.18.2023

Navigating the Escalation of Multifamily Operational Costs

As we enter the fourth quarter of 2023, property managers, asset managers, multifamily owners and operators, and real estate investors find themselves grappling with a significant challenge: the continuous rise in operational costs for multifamily assets.

Author: Kasee Godwin
Date: 09.12.2023

The Impact of ESG Principles in Property Management

The real estate industry is experiencing a monumental shift toward Environmental, Social, and Governance (ESG) principles as we stand at the crossroads of sustainability, responsibility, and innovation.

Author: Kasee Godwin
Date: 08.29.2023

Balancing Technology & Human Touch in Multifamily Management

The multifamily management landscape is no exception in today's fast-paced world, where technological advancements are revolutionizing every industry. Smart devices, automation, and data-driven insights have redefined how property managers interact with residents. However, as we embrace technology's convenience and efficiency, it's crucial to maintain the human touch that underpins strong resident relationships.

Author: Kasee Godwin
Date: 08.24.2023

The Power of Training Onsite Teams on New Technology

In today's swiftly evolving rental property industry, staying ahead of the curve demands a strategic embrace of technology. But simply onboarding a new technology solution does not ensure a healthy adoption, Without a robust training plan, the power of AI and other technology solutions will never see the finish line.

Author: Kasee Godwin
Date: 08.22.2023

Embracing Data’s Potential in the Property Management Industry

In today's swiftly changing real estate realm, property management professionals confront numerous challenges which demand astute decision-making and streamlining operations.

Author: Kasee Godwin
Date: 08.17.2023

Essential Tips for Independent Landlords: Navigating Operational and Legal Considerations

As an independent landlord, managing your rental properties efficiently while adhering to legal requirements can be daunting. Whether you're a seasoned property owner or just starting in the real estate business, understanding the operational and legal aspects of being a landlord is crucial for success.

Author: Kasee Godwin
Date: 08.15.2023

Mastering Property Management Budgeting | Strategies for a Stress-Free Budget Season

Budgeting is a crucial process that involves property managers, regional managers, and VPs coming together to discuss essential capital improvements, staffing decisions, vendor partnerships, and more.

Author: Kasee Godwin
Date: 08.08.2023

We are a financial services platform for property management

We are a financial services platform for property managers and residents. We help property managers and owners improve cash flow, reduce vacancies and avoid bad debt.