The Power of Training Onsite Teams on New Technology

Author: Kasee Godwin
Date: 08.22.2023

The Power of Training Onsite Teams on New Technology


In today’s swiftly evolving rental property industry, staying ahead of the curve demands a strategic embrace of technology. But simply onboarding a new technology solution does not ensure a healthy adoption,  Without a robust training plan, the power of AI and other technology solutions will never see the finish line. 

Elevating Performance through Proptech Collaboration

In an era where technological innovation is reshaping the real estate landscape, the symbiotic relationship between industry professionals and proptech partners is paramount.

 At Qira, we recognize the pivotal role that cutting-edge technology plays in driving operational excellence, fostering resident satisfaction, and bolstering profitability. 

4 Key Ways the Right Technology Can Transform Your Business   

  1. Streamlining Operations: In the fast-paced realm of rental property management, efficiency is the linchpin of success. Property management professionals can capitalize on a more efficient operational environment with streamlined processes for maintenance requests, lease renewals, administrative tasks, touring, and more.
  2. Enhancing Resident Satisfaction: Resident satisfaction is the cornerstone of our industry. Property managers can ensure swift and effective service by harnessing the right technology solutions, directly translating to heightened resident satisfaction levels.

  3. Fueling Profitability: Implementing technology into property management significantly impacts the bottom line. Consider instances of data-driven improvements: optimized maintenance schedules driven by historical data patterns, accurate demand projections through data analytics, personalized resident experiences tailored to preferences, energy efficiency achieved by monitoring consumption patterns, and proactive risk mitigation informed by data analysis. These innovations collectively translate to cost savings, revenue optimization, and enhanced operational efficiency for property managers.

  4. Partnerships Guided by Expertise: Collaboration isn’t just about solutions – it’s a fusion of expertise. Our property management allies infuse real estate acumen to shape product decisions, user interfaces, and data intricacies while we, as technology experts, continually challenge conventions, iterate tirelessly, and advance our solutions. It’s a symbiotic relationship founded on the mutual recognition of each other’s needs for specialized proficiency. 

Navigating the Adoption Journey: Unleashing Proptech’s Full Potential

Embracing innovation in the form of proptech solutions marks a pivotal moment for any property management entity. However, the true value of these technological advancements lies not solely in the initial contract signing and system implementation but in the comprehensive adoption and utilization of these solutions by the end users – often the onsite teams. 

The journey from adoption to effective utilization constitutes a bridge that can make or break the success of integrating new technology into the daily operations of a property management enterprise.

Beyond the Signature: The Essence of Adoption

The real essence of adoption goes far beyond the ink on a contract or the launch of a new platform. It encompasses a multi-faceted approach, necessitating a deep-rooted understanding of the technology’s features, benefits, and applications. 

This understanding must permeate every level of the organization, from the decision-makers who recognize its potential to the onsite teams who will be instrumental in its execution.

Empowering the Onsite Teams: The Vital Role of Training and Onboarding

Effecting genuine transformation through proptech hinges on harnessing its capabilities to their fullest extent. Herein lies the significance of meticulously planned training and onboarding programs. The end users – property managers, maintenance staff, leasing agents, and more – are the lifeblood of this integration. They are the ones who will translate the theoretical potential of the technology into tangible operational enhancements. The training and onboarding process must be more than a routine checklist; it must be an immersive and empowering experience that equips these teams with the knowledge, skills, and confidence to navigate the technology landscape adeptly.

A Unified Journey: The Mutual Endeavor

The path from potential to proficiency necessitates a training regimen that aligns with the uniqueness of the property management ecosystem. The training process should be customized, interactive, and ongoing – catering to different learning styles and adapting to evolving needs. 

The journey from technology adoption to effective utilization is a mutual endeavor that requires collaboration between the technology provider and the property management entity. It’s a continuous cycle of feedback, improvement, and innovation. By recognizing the symbiotic relationship between both parties and fostering an environment of open communication, challenges can be addressed, feedback can be integrated, and the technology can evolve to suit the needs of the end-users better.

Effective Onboarding: Proptech Training Best Practices

Effective proptech training begins with comprehensive onboarding programs. We have rounded up some of the best practices of an impactful training journey designed to empower onsite teams and harness the full potential of new technology tools.

  1. Tailored Learning Pathways: Recognizing that each property management team is unique, tailor learning pathways to address specific roles, responsibilities, and skill levels. This personalized approach ensures that every team member gains knowledge that directly aligns with their functions, enhancing their proficiency and the overall operational landscape.

  2. Continuous Learning: Just as technology evolves, so should training. Foster a culture of continuous learning by offering ongoing training sessions and resources. This keeps teams updated on the latest features and updates and reinforces their confidence in using the technology effectively.

  3. Practical Application Emphasis: Move beyond theoretical understanding by prioritizing practical application in training sessions. Encourage hands-on practice, scenario-based exercises, and simulations that mirror real-world challenges. This not only deepens understanding but also empowers teams to troubleshoot effectively.

  4. Engaging Learning Formats: Diversify the training format to accommodate learning preferences. Incorporate a blend of interactive workshops, video tutorials, self-paced modules, and collaborative discussions. By appealing to varied learning styles, engagement, and retention are heightened.

  5. Supportive Resources: Provide easily accessible resources such as user manuals, FAQs, and troubleshooting guides. Equipping teams with readily available references enhances their autonomy in navigating the technology and addressing potential roadblocks.

  6. Feedback Loop: Establish a feedback loop where teams can openly share their insights, challenges, and suggestions regarding the technology’s usage. This two-way communication fosters a sense of ownership and collaboration, ensuring the technology’s ongoing improvement and relevance.

  7. Leadership Endorsement: Cultivate leadership endorsement for the training process. When leadership actively participates and endorses the training, it signals its importance and sets a precedent for the entire team.

In weaving these practices into the fabric of your training approach, the journey toward effective onboarding gains a transformative edge.  As you navigate this path, remember that the investment in training isn’t just about technology – it’s about empowering teams to shape a future where potential becomes reality.


Kasee Godwin

Position: Director of Marketing
Social Networks

Kasee is the Director of Marketing for Qira. She has nearly 15 years of experience in the real estate marketing industry, including 10 years on the client side. In her spare time, she enjoys reading science fiction, exploring new wineries, and fostering Golden Retrievers.

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