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Streamlining Onboarding: The Key to Unlocking Success with New Technology

Author: Kasee Godwin
Date: 06.20.2023

Streamlining Onboarding with Proptech Solutions: Navigating Challenges in Property Management

In the fast-paced world of property management, owners, operators, and managers constantly seek innovative technology solutions like proptech to streamline onboarding processes, enhance operations, and stay ahead of the competition. However, the ever-evolving proptech landscape often presents challenges, making navigating through the noise and finding the right solutions difficult.

 

In this article, we will delve into the struggles property professionals face when onboarding new technology, how to evaluate technology partners, the impact of a seamless onboarding process on resident sentiment, and how Qira, a leading boutique financial management platform, excels at providing pain-free onboarding experiences for its clients.

The Challenges of Adopting Proptech Solutions

The proptech industry has seen remarkable growth in recent years, offering a plethora of technology solutions tailored to the needs of property managers, owners, and operators. However, this abundance of choices often leads to a dilemma—how to select the right solution amidst the noise?

One of the challenges property professionals face is distinguishing between technology partners and vendors.  When thinking about the right fit for your business, you must choose a reliable and long-term technology partner rather than settling for a vendor. The wrong choice can result in a disruptive and disjointed onboarding process, leading to frustration for onsite teams and confusion for renters. 

Identifying, Researching, and Vetting Potential Technology Partners

Selecting the right technology partner is critical in adopting new tech solutions for your properties or portfolios. A thorough and strategic approach to identifying, researching, and vetting potential partners can significantly impact the success of your technology adoption journey. Here’s a step-by-step process to guide you in selecting the ideal technology partner:

  1. Define Your Requirements: Start by clearly defining your requirements and objectives. Consider the specific challenges you aim to address, the functionalities you need, scalability, budget, and integration capabilities. Understanding your unique needs will help you identify potential partners who can meet these requirements.
  2. Research and Compile a List of Potential Partners: Conduct extensive research to identify potential technology partners in the multifamily space. Explore industry publications, attend industry events and conferences, and seek recommendations from industry peers. Create a list of potential partners
  3. Evaluate Company Background and Experience: When vetting potential partners, assess their company experience in the industry. Look for established and reputable companies with a strong presence in the multifamily space.
  4. Assess Technology Capabilities and Compatibility: Evaluate the technology capabilities of each potential partner. Assess their solutions’ functionality, scalability, customization options, and user-friendliness. Consider how well their technology aligns with your existing systems and processes. Request demos or trials to gain firsthand experience and determine if their technology can effectively address your needs.
  5. Evaluate Support and Service Offerings: Consider each potential partner’s level of support and service offerings. Assess their onboarding process, training resources, and ongoing customer support. A partner who offers comprehensive support and dedicated account managers can significantly contribute to a smooth onboarding experience and the long-term success of the technology implementation.
  6. Consider Cost and Return on Investment (ROI): Evaluate the cost structure, pricing models, and revenue share potential partners offer. Consider not only the upfront costs but also the long-term value and possible return on investment (ROI) that their technology solutions can deliver. Compare pricing options and weigh them against the expected benefits and outcomes of the partnership.

By following this process, you can effectively identify, research, and vet potential technology partners, ensuring that you select the right partner who can meet your specific needs and contribute to the success of your technology adoption efforts. Remember, thorough due diligence and a well-informed decision are crucial to finding a technology partner who aligns with your goals and helps drive the desired outcomes for your properties or portfolios.

 

 proptech decision points flow chart, decision-making flow chart for new proptech solutions, flow chart illustrating the decision points in finding a new proptech solution

The Impact of Smooth Onboarding on Resident Sentiment 

Successful onboarding of new technology solutions is pivotal in shaping resident sentiment. When effectively onboarded, the right technology can improve communication, streamline operations, and enhance the resident experience.

When onboarding is mishandled, it can have detrimental effects on resident sentiment. Complex or poorly executed onboarding processes can lead to frustrations, delays, and miscommunication. Residents may become dissatisfied and perceive property management as inefficient. Property professionals must prioritize a seamless onboarding experience to ensure a positive resident sentiment throughout the adoption process.

Qira’s Pain-Free Onboarding Experience 

At Qira, we understand the importance of a smooth onboarding process when adopting new technology solutions. Our commitment to providing exceptional support and customized onboarding strategies sets us apart in the industry. 

With our 24/7 support for onsite teams and residents, we ensure that any hurdles faced during onboarding are promptly addressed, minimizing disruptions and frustrations.

We pride ourselves on offering a boutique financial management platform that goes beyond standard implementation processes. We take a white-glove approach, tailoring our onboarding strategies to meet each client’s unique needs. Our experienced team works closely with property managers, owners, and operators to understand their specific requirements, resulting in a pain-free onboarding experience that maximizes the benefits of our technology solutions.

Key Considerations for Successful Technology Adoption

Adopting new technology solutions is essential for property managers, owners, and operators to stay competitive in today’s prop-tech-driven landscape. However, navigating the challenges of the proptech space and ensuring a smooth onboarding process can be daunting. Selecting the right technology partner and effectively onboarding new solutions is crucial for success.

Qira stands out by providing a pain-free onboarding experience with its 24/7 support, white-glove treatment, and custom onboarding plans. 

To learn more, talk to a member of the Qira team!

kasee-godwin-80x80

Kasee Godwin

Position: Director of Marketing
Social Networks

Kasee is the Director of Marketing for Qira. She has nearly 15 years of experience in the real estate marketing industry, including 10 years on the client side. In her spare time, she enjoys reading science fiction, exploring new wineries, and fostering Golden Retrievers.

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